Refund Policy

Effective Date: 30-07-2024

  1. At 29Kreativ Academy (website of Text and Tint Solutions Private Limited), we strive to provide high-quality training and services. However, we understand that there may be circumstances where you need to request a refund. Our refund policy is designed to be fair and transparent.
  2. Refund Eligibility
    1. 15-Day Refund Window: You are eligible to request a refund within 15 days of the start date of your course. After this period, no refunds will be issued.
  3. Refund Process
    1. Requesting a Refund: To request a refund, please contact our support team at support@29Kreativ.com within the 15-day refund window. Include your name, course name, enrollment date, and the reason for your refund request.
    2. Review and Approval: Once we receive your refund request, our team will review it and determine eligibility. We may contact you for additional information if needed.
    3. Refund Issuance: If your refund request is approved, the refund will be processed within 14 business days. Refunds will be issued using the same method of payment you used for the original transaction.
  4. Non-Refundable Items
    1. Digital Products: Any digital products, including downloadable materials and resources, are non-refundable once accessed or downloaded.
    2. Promotional Discounts: Refunds for courses purchased at a promotional discount will be issued based on the discounted price.
  5. Exceptions
    1. Extenuating Circumstances: In certain cases, we may consider refund requests outside the 15-day window due to extenuating circumstances. Please contact us to discuss your situation.
    2. Course Cancellation: If a course is canceled by 29Kreativ Academy, you will be eligible for a full refund regardless of the 15-day window.
  6. Contact Us
    For any questions or concerns about our refund policy, please contact us at:
    29Kreativ Academy
    A161, Akshat Kanota Estate, Nayala Road,
    Kanota, Jaipur (Rajasthan)- 303012
    +91-8800136794
    info@29kreativ.com

    By enrolling in our courses, you acknowledge that you have read and understood this Refund Policy and agree to its terms.